Refund & Returns Policy

Effective Date: 01-March-2025

Introduction
At Webvyas E Retails Private Limited, customer satisfaction is our priority.
Our Refund & Returns Policy outlines the terms and conditions for returning
products and requesting refunds to ensure a smooth shopping experience.

1. Eligibility for Returns

• Products can be returned within 5 days of delivery.
• Items must be unused, undamaged, and in their original
  packaging with tags intact.
• Certain products, such as personalized or custom-made jewelry,
  may not be eligible for returns.

2. Return Process

• To initiate a return, contact our customer support at 9761555055 with your order details.
• Once your return request is approved, we will provide return
  shipping instructions.
• Customers are responsible for return shipping costs unless the
  product is defective or incorrect.

3. Refund Policy

• Refunds will be processed after we receive and inspect the
  returned item.
• Refunds will be credited to the original payment method within
   7 business days.
• Shipping charges (if any) are non-refundable unless the return
  is due to our error.

4. Exchange Policy

• We offer exchanges for defective or damaged items.
• If the requested exchange item is unavailable, a refund or
  store credit will be issued.

5. Non-Returnable Items

• Customized, engraved, or personalized jewelry.
• Items purchased under clearance or final sale categories.